Shipping policy
Shipping Policy
Effective Date: July 17, 2026
This Shipping Policy is issued by Envision Backyard Living, the operator of envisionbackyardliving.com.
1. Introduction
At Envision Backyard Living, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on envisionbackyardliving.com.
Service name: Standard Shipping
Price: Free shipping on most orders within the continental U.S. Excludes Alaska and Hawaii.
Handling time: 1 to 3 business days
Transit time: 5 to 8 business days
Total delivery time: 6 to 11 business days
Destination: United States
Coverage: All products, unless a product page says otherwise
2. Shipping Destinations
We currently ship within the continental U.S., the 48 contiguous states and Washington DC. We do not ship to Alaska, Hawaii, or U.S. territories. We do not ship to P.O. boxes that cannot accept carrier delivery.
We plan to add more regions in the future. When we do, this page will be updated.
3. Shipping Costs
Standard Shipping is free on most orders within the continental U.S. Alaska and Hawaii are excluded. All shipping costs are shown at checkout. There are no hidden fees. Sales tax, if applicable, is calculated and displayed at checkout.
4. Order Handling and Delivery Time
Total delivery time is 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday to Friday, excluding holidays.
If an item needs extra time, the product page will show a note. That note overrides the general timing above.
5. Shipping Methods and Carriers
Orders ship through trusted national carriers. We may use USPS, UPS, FedEx, or similar services depending on destination and package size.
Every shipment includes tracking. You will get a tracking link by email once your order ships.
Shipments are insured against loss or damage. Contact us if there is an issue.
6. Order Tracking
After your order ships, you will get an email with the tracking number and a link to follow the delivery.
7. Delivery Issues
If your delivery exceeds the 6 to 11 business day window, email support@envisionbackyardliving.com or call 813 409 6899.
If your order is marked delivered but you have not received it, confirm your shipping address, check with neighbors or building management, and contact us so we can help trace the package.
If your package arrives damaged, photograph the packaging and the item, then contact us within 48 hours at support@envisionbackyardliving.com. We will arrange a replacement or refund as appropriate.
8. Missing Items
If something is missing from your package, contact us within 7 days of delivery and include your order number and item details. We will send the missing item or issue a refund.
9. Returns and Refunds
We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Some items may not be returnable. See our full Return Policy for details.
Customers pay return shipping on change of mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
Refunds are processed within 14 days after we receive and inspect the return, to the original payment method.
10. Address Accuracy
Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly. If a package returns to us due to an address issue, we will contact you to arrange reshipment and any applicable reship fees.
11. Contact
Email: support@envisionbackyardliving.com
Phone: 813 409 6899
Address: Envision Backyard Living, 10868 Ibis Brook Court, Land O Lakes, FL 34638
Service hours: Monday to Friday, 9am to 5pm EST
12. Changes to This Policy
We may update this Shipping Policy. Changes take effect once posted on this page.
Thank you for shopping with Envision Backyard Living.
