Contact

How Can We Help Today?

Whether you have questions about a fire pit table, pergola, or patio set, our team is ready to assist.

We typically respond within 24 hours
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Email
support@envisionbackyardliving.com
Within 24 hours
Phone
(813) 409-6899
Monday to Friday, 9 AM - 5 PM EST
Live Chat
Chat with our backyard living specialists during business hours
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Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 5-8 business days. Once shipped, you can expect delivery within 5-8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.

How do I track my order?

Once your fire pit table, pergola, or patio furniture set ships, you will receive a confirmation email with tracking details. You can use that tracking number to follow your delivery every step of the way.

What is your return policy?

We want you to love your new outdoor space. If something is not quite right, contact our team and we will walk you through the return process, including any specific steps for larger items like pergolas or dining sets.

Can I exchange an item for a different style or size?

Absolutely. If a different patio furniture set or fire pit table would better suit your backyard, reach out to us and we will help coordinate the exchange as smoothly as possible.

What materials are your fire pit tables made from?

Our fire pit tables are crafted from durable, weather-resistant materials designed for long-term outdoor use. Each product page includes detailed specifications on construction, finish, and fuel type so you can choose with confidence.

How do I choose the right pergola for my space?

Consider the dimensions of your patio or deck, the amount of shade you want, and your preferred style. Our team is happy to help you compare options and find a pergola that complements your backyard layout.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Fire Pit Table Question
Pergola Inquiry
Patio Furniture Selection Help
Order Status or Shipping
Returns or Exchanges
Availability

Business Hours

Monday to Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Our team aims to answer every inquiry within 24 hours so your project stays on track.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Owned and operated by Envision Backyard Living, we offer Free shipping on orders over $100 in the lower 48 within the Continental U.S.

Returns are handled under our return policy

If your patio furniture or fire pit table does not meet expectations, our team will guide you through a straightforward return.